Shipping & Return Policy
If you make a purchase through another party, such as a gallery, please consult with them regarding shipping, exchanges and returns.
Shipping Policy for Original Paintings:
Standard shipping costs are calculated in your cart and can be viewed before final payment.
A typical order is shipped within approximately 3 business days, but may take up to 10 business days depending on the size and destination. If you need your artwork sooner, we encourage you to reach out so I can make that happen! I ship most artworks through UPS Ground. If you have a carrier preference, please email me at info@katcollinsstudio.com to let me know as soon as you've placed your order.
If a painting is larger than 30×30, please email me at info@katcollinsstudio for a custom shipping quote.
All shipments will be packaged according to industry standards to ensure they arrive safely, but they will always be insured for their full retail value. Buyers will receive an email with a tracking number once the artwork has shipped. All domestic orders are fully insured.
Yes, I ship internationally! The additional cost of shipping internationally and any taxes or duties are the buyer's responsibility and will vary depending on the size and weight of the artwork. Contact me for an international shipping quote before placing your order. International orders are not automatically insured.
If you have any other queries about shipping or wish to receive a custom shipping invoice, please email me at info@katcollinsstudio.com.
Return Policy for Original Paintings:
All Sales Are Final
The sales of original paintings and commissioned paintings are final. Please get in touch before placing an order if you have any doubts or questions. I appreciate your understanding.
I am not responsible for the mishandling or failed delivery of items, and I am not liable for damage that occurs after your order arrives. I work extremely hard to package items so that they arrive undamaged regardless of how eventful their shipping journey was, but ultimately, I have no control over the treatment of your package in transit. Please file a claim with the shipper immediately if there is damage.
If your package was marked "delivered" but is nowhere to be found, you must immediately and personally contact the shipping service. They were the last ones to have possession of your package.
Shipping And Returns Policy for Prints:
Time estimates don't include production time. Lead time for fine art paper print is 3-5 business days.
I use UPS and USPS for shipping. In transit time is based on the final location. Prints are packaged flat up to 11x14 in clear bag on board and in sturdy shipping mailers. Larger prints are shipped rolled in tissue and kraft paper and in a sturdy shipping art tube. Shipping rolled does not affect the quality of the print.
Standard shipping costs are calculated in your cart and can be viewed before final payment.
All Sales Are Final
Each print is made to order to ensure that arrives to you in pristine condition. Additionally, I don't have space to keep inventory.
Exceptions
If you have received the wrong item, please contact me within 4 business days of delivery date.
If your item has arrived damaged please email me within 5 business days with your order number and a snapshot of the damage.
If for some reason or another a refund is granted, a restocking fee of 15% of the price will be deducted from the refund.
Lost Packages
I am not liable for lost or missing packages caused by the carrier, customer unavailability, or incorrect shipping address. Please contact UPS or USPS directly.