Purchasing Info
PURCHASING & SHIPPING
I want you to be happy with your new art. If you have any questions please contact me in advance at kat@katcollinsart.com.
Every care has been taken to show the artwork as accurately as possible with regard to size and color. The image you see online may show a difference due to slight variations between browsers, devices, and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
ORDERING
How is my payment handled?
Payments are taken through Stripe in United States dollars. We do not store any of your debit/credit card details.
Purchasing with a deposit
If you would like to purchase an original painting over $500 you are welcome to purchase in stages. A 50% non-refundable deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this at kat@katcollinsart.com.
This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy will apply.
SHIPPING
I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 5 working days. Within the USA pieces are sent by UPS. Most US deliveries arrive within 1-2 weeks from time of shipping.
Shipping time varies by location and may be longer during the holidays.
Is shipping included?
No. I charge a flat rate for shipping based on size categories (small, medium, and large), regardless of location within the USA.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Contact me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the USA) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labor, and transit fees.
RETURNS
What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a return agreement. If a painting is not as you expect, you have 7 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible keep a photograph.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the USA.
COPYRIGHT
Purchase of art does not imply transfer of copyright. The artist retains all rights to the work.
More questions? Send me a message and I’ll get back to you!